Xbox Assist
PROJECT NAME
Xbox Assist
Various projects
• Troubleshooter Vision Flow
• Teaching Tip Hub
ROLE
UX/UI Designer
TOOLS
Photoshop, Illustrator,
Figma, RedlinerTool
As part of a huge scale updating of the Xbox Assist console, one of the several difficulties and ideas was to study the “magic” utilizing telemetry-based solutions, which had not previously existed.
Xbox Assist is Xbox’s guide to new features, how-to videos, and more.
The new approach to an upgraded version of the Assist was to develop it with the user in mind, in order to promote and improve engagement with the Xbox environment.
Handled: User Experience & Interface
Collaborated: Leads, Designers, Project Manager, Devs
Troubleshooters Vision Articles
The Troubleshooters were asked to offer a future proposal for
re-engaging consumers in gaming under the category of Xbox Assist.
Feedback and group dialogues were collected in order to understand
how to construct a flow of experience.
User Flow
Previous Article > New Approach
One large area was to address and resolve issues that have already
disrupted a user’s experience by streamlining solutions pathways.
Current Flow
Creates a cumbersome pathway in which users will end their search.
Research & Feedback
Based on the research and feedback, I built a flow of the experience to lower
the number of steps by employing carousel animations, which visually displays
the simplest route to reintroduce users back into gaming.
Entry Tiles to Topics
Entry pathway to the topic issues (e.g., My controller is not working).
Carousel
This animated demo allows users to follow a simple and visual pathway.
(Prototype demo 19 sec)
Slide Out Menu
In some cases, steps can exceed the number of pathways; instead of digging deep
into pages of steps, users can archive by utilizing the history list to navigate back.
(Prototype demo 15 sec)
Teaching Tips Hub
The Teaching Tips hub was created to personalize users
targeted segment and behaviors in their eligibility to
New to service, Casual users, and Highly engaged users.
User Flow + Wireframing
Xbox Home Twist to the Teaching Tips Hub
Home Entry
The entry point is from the HOME Teaching Tips tile, which can go directly to a tip
or to the new hub with targeted tips and a full inventory to explore.
Content Area
There are several recommendations accessible, however, they are tailored based on a user's targeted group and activity.
Targeting segments user by eligibility:
• New to Service
• Casual User
• Highly Engaged User
Tile size ramp
Template configurations
Redline & Specs
The team utilized an app called RedlinerTool, which is a Microsoft proprietary plugin for Adobe Illustrator. This was our go-to method for transferring designs to developers.
Illustrated Tiles
The illustrations are to engage a fun environment while navigating
through the related tips, so users don’t feel intimidated or lost.
These are pre-illustrated Microsoft illustrations and re-positioned
to combine a visual for each behavior tip.
