• Troubleshooter Vision Flow
• Teaching Tip Hub
As part of a huge scale updating of the Xbox Assist console, one of the several difficulties and ideas was to study the “magic” utilizing telemetry-based solutions, which had not previously existed.
Xbox Assist is Xbox’s guide to new features, how-to videos, and more.
The new approach to an upgraded version of the Assist was to develop it with the user in mind, in order to promote and improve engagement with the Xbox environment.
Handled: User Experience & Interface
Collaborated: Leads, Designers, Project Manager, Devs
Troubleshooters Vision Articles
In some cases, steps can exceed the number of pathways; instead of digging deep
into pages of steps, users can archive by utilizing the history list to navigate back.
(Prototype demo 15 sec)
New to service, Casual users, and Highly engaged users.
The entry point is from the HOME Teaching Tips tile, which can go directly to a tip
or to the new hub with targeted tips and a full inventory to explore.