Xbox Support
(support.xbox.com)
UX | UI | Web | Mobile | Branding
PROJECT NAME
Xbox Support
Various Projects
• Case Studies / Delighters
ROLE
UX & UI
TOOLS
Photoshop, Illustrator,
Figma, Protopie
There are over 80 million users on the Xbox Subscribers. Support.xbox.com is THE online resource for Xbox customer support, for enabling gamers back to gameplay.
The objective is to incentivize and allow console, PC, and mobile gamers to assist themselves by offering customized, predictive, and actionable data and experiences. The site was outdated and needed a makeover.
I was in charge of the design process for flows, wireframes, and case studies. Vision flows, interactions and page animations are also provided for future vision demands.
Handled: Users Experience, Users Interface, Visual
Collaborated: Leads, Designers, Project Managers, Devs
Previous > Redesign
The redesign concentrates on increasing users empathy,
providing smart insights, and having great prospects.
• Personalized Notification
• Smarter Search
• Readability & Browsing Improvements
Working with Fluent UI
The Xbox Support is based on the Fluent UI Web Components and is used all across the channels to establish and deliver the Microsoft ecosystem.
Anatomy
Anatomy of the article page.
Research Cases
A case study of how other support sites are used.
Entry & End Point Research
In an event of needing support from a site, things can get a bit of a challenge.
Researching scenarios of what other apps have succeeded and have not.
Explorations
Modal Prototype
A Slide-Left menu modal diving
into the categories.
Xbox Support Twitter
The remodeling of the Xbox Support website aims to avoid
straight text and to develop an Xbox Support Twitter with
images and supporting responses.
This was implemented across the following channels:
Twitter, Xbox Assist, mobile, and the Support Xbox web page.
Visual Design
In collaborating with a copywriter and project manager
I was able to help generate higher engagement by
incorporating tweets with visual elements.
Methods & Explorations
