• Case Studies / Delighters
UX & UI
There are over 80 million users on the Xbox Subscribers. Support.xbox.com is THE online resource for Xbox customer support, for enabling gamers back to gameplay.
The objective is to incentivize and allow console, PC, and mobile gamers to assist themselves by offering customized, predictive, and actionable data and experiences. The site was outdated and needed a makeover.
I was in charge of the design process for flows, wireframes, and case studies. Vision flows, interactions and page animations are also provided for future vision demands.
Handled: Users Experience, Users Interface, Visual
Collaborated: Leads, Designers, Project Managers, Devs
The redesign concentrates on increasing users empathy,
providing smart insights, and having great prospects.
• Personalized Notification
• Smarter Search
• Readability & Browsing Improvements
Anatomy of the article page.
A case study of how other support sites are used.
Researching scenarios of what other apps have succeeded and have not.
The remodeling of the Xbox Support website aims to avoid
straight text and to develop an Xbox Support Twitter with
images and supporting responses.
This was implemented across the following channels:
Twitter, Xbox Assist, mobile, and the Support Xbox web page.